Frequently Asked Questions
Everything you need to know about your KIWI design experience.
What is the typical shipping time for orders?
Standard shipping usually takes 3-7 business days within the United States, while international shipping can take 10-20 business days depending on the destination and customs processing.
Are your VR accessories compatible with all headset models?
Our products are specifically engineered for various models including Meta Quest 3, Quest 2, and Valve Index. Please check the 'Compatibility' section on each product page to ensure a perfect fit for your device.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do KIWI design products come with a warranty?
Yes, all of our premium VR accessories and electronic products come with a 12-month limited warranty covering manufacturing defects and hardware failures.
How do I track my package once it has shipped?
Once your order is dispatched, you will receive an email notification with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.